R&D Cafè and survey on JSIS (Cassa Malattia)

02/04/2013 No comments



Following the launch of the new application "JSIS-online", we would like to have your feedback regarding the new IT tool as well as any issues you may have (or had) with the Joint Sickness Insurance Scheme.

If you have undergone any kind of problem (late reimbursement, refusals, prior authorisations, extremely penalising application of the new parity coefficients, etc) or if you are happy with the service provided, please fill in the short anonymous survey form at this address. The deadline to respond is 9/4.

During the R&D Café on 10th April at 13 (Amphitheatre – bdg.36) we will present a summary of all responses and a discussion of the conclusions. We will also provide you with details concerning an Article 90 complaint we have recently submitted against the new parity coefficients (which affect the payment thresholds for medical expenses reimbursements – see Complaint No. R/231/13) for the JSIS introduced on 1st January 2013.  A template for use by all staff for further Article 90 complaints against specific expense claim settlements will also be presented, which we hope will be useful when specific problems are encountered during this year.

Further to the general information we are collecting in the survey, we are of course happy to give you our support with any specific issues you may have: please feel free to pass by at the Secretariat or to make an appointment with our R&D colleagues if you wish. Your privacy will be safeguarded at all times.

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