PMO hesitates, R&D bridges the gap!
In his reply, the
Director claims that Ispra-based staff – as well as staff of other remote sites
– receives a level of service comparable to that offered to staff working in
Brussels and Luxembourg.
Additionally, he
doesn’t share our view that the Ispra site population is sufficiently large to
justify the reopening of a local individual rights settlement office; staff
cuts are also mentioned as a limiting factor.
Unfortunately, we
know from experience how far sometimes reality is from the idyllic picture
drawn by the Director; in fact, when special cases arise, our colleagues frequently
encounter major difficulties in getting adequate responses.
We still hope that
the PMO Director will revise his decision in the future.
In the meantime, we
invite all of you, especially newcomers, to submit to us any issues you are
facing with the assessment of your individual rights.
This service
will be freely available to everybody; we’ll try to fill the gap and be your local
interface with PMO.1, as we have already done successfully for “Cassa Malattia”
reimbursement claims(*).
We are confident
our PMO colleagues in Brussels will be pleased to help us provide an efficient
service to Ispra staff.
(*) We are happy that an official helpdesk
service for Cassa Malattia has recently been made available. R&D requested
this service many times in the past, and we thank PMO for putting it in place.
We will continue to offer supplementary Cassa Malattia assistance to our
members.
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